FAQ

We do accept payment through All Debit Cards, Credit Cards, Net Banking, and Paytm.

All transactions are processed using a secure encrypted connection to keep your transaction details confidential always.

Firstly, check that you are entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired. Secondly, check the terms and conditions of your code, if the item is in sale or in a certain category the discount may not be valid on this product. If it is still not working, please email us at order@astro-raj.com and our team will be able to advise you further.

No, you can only use one promotional discount in each individual order.

Oh No! Please try an alternative payment method or contact us at order@astro-raj.com and one of our customer service representatives will help you as soon as they can!

Return policy depends on plan, products quality and location too. So, please contact us through email or telephone. We will tell you about return policy for international customer.

This can be because of different factors like deal of the day, unique promotion on a specific occasion and many others. To get the satisfactory offers on your favored products, check the right promotion, or mail us order@astro-raj.com and we deliver in the satisfactory offers and reductions to you by e-mail.

Your information is secure! We use the most up to date security technologies to create a secured connection for all transactions.

No, if you do not want to set up an account with us we have the option to checkout as a guest. All you need is your contact and shipping information!

Oh No! please try resetting your password initially. if this still does not work please contact us at order@astro-raj.com and we will try and help!

If you not remember your password, we will need to reset that for you. Simply fill the forget password form or mail us with your registered e-mail id.

To access your wish list, please make sure you are logged in and then click the wishlist button on footer..

Yes, we have some very good offers for the bulk orders, please contact us over a call or drop us a query for bulk enquiry.

Due to high demand, some of the items on our website do sell out very quickly! However, it is worth checking back as the site is regularly updated. You can also sign up to receive a product notification when your fave items are available again! We include the option to sign up for back in stock email notifications on all of our sold out products.

As soon as we receive an order, our aim to dispatch the items very quickly. Once an order has been dispatched, we are unable to make any amendments. Call us for the problem.

We are very sorry to hear that we have sent you the wrong product. You just re-seal the parcel and contact us for the further actions.

Please contact us at order@astro-raj.com

Yes, You can change your billing address anytime. Changing your Billing Address is very easy and simple. Navigate to your account and follow the instructions to change Billing Address.

It is our sincere effort to service our customers all over the world. But in another case, we suggest you place an order from a different pin code. Check the serviceability at your location by entering a different pin code.

Yes, You can Schedule the product delivery slot as per your comfort. We are happy to serve you with our best.

Resetting your password is a smooth method. Go to login section follow the step by step directions.

Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email. You should also receive a tracking link in this email so check this out for any delivery updates. If the delivery time frame has passed and you have still not received your order, please get in touch with us at order@astro-raj.com

Once you have placed an order with us our team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to interfere with this process. If you have received a damaged product or wrong item, you are welcome to send them back to us, please view our returns policy here.

Please contact us immediately on +91-8003600999 so we can attempt to contact the courier to return the parcel back to us for a refund.

Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us!

If you have received the wrong item in your order. Please contact us at order@astro-raj.com where a member of our customer service team will help you further.

We have best shipping partners in the business for fast and safe delivery across the globe. Please allow minimum 7 days or maximum time will depend on location for delivery.

We are connected with Fastest Delivery Partners, You can get Your Parcel : India Standard Delivery (5-7 Working Days), India Free Shipping (8-10 Working Days), International Delivery Standard Shipping Only (12-15 Working Days)

Yes, you can. Once your order has been shipped, a tracking number will be sent to you by E-Mail or SMS, so you can track your order easily.